Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

6/24/15 Workplace Violence: Are You Prepared?

In this 90-minute webinar you’ll learn how to create an effective violence prevention program for your own unique workplace. Nikole Winnett will show you the specific elements your program needs to cover, preventive steps that can reduce the risk of violence, and what to do if an incident should arise. 

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6/11/15 Payroll Deductions

Take the guesswork — and potential liability — out of paycheck deductions. This thorough review of regulations pertaining to employee wage deductions helps you avoid mistakes that can lead to penalties and interest. Plus, you’ll have the chance to ask your own questions during the Q&A portion of the webinar. 

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