Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Motivating Employees:
Tips for a Happier, More Engaged, and More Productive Workplace!
August 27, 2015 1:30-2:30 PM ET
Qualifies for 1.0 HRCI credit hour

In this 60-minute webinar, you’ll learn how to achieve a happy, productive, and engaged workforce—without resorting to unrealistic bonuses or threats of termination.  Diane Lang, a psychotherapist and Positive Living Expert, will show you the tips and tricks to creating a positive work-life balance in the office, and how that can allow your employees to work hard — and be happy at work!

» Read More