Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Managing a Chaotic Workload:
Reclaiming Control Over Your Work and Your Life
February 11, 2016 1:30-2:30pm ET
Qualifies for 1.0 HRCI and SHRM credit hour

In this 60-minute webinar, “The Work-Life Expert®” Jeff Davidson combines good humor and good business strategies you can use immediately to quit fighting the chaos and start relaxing into better performance and better work-life balance.

» Read More

Performance Management Conundrum
New Solutions for Motivating Employees to Perform at Full Potential
February 17, 2016 1:30-2:30pm ET
Qualifies for 1.0 HRCI and SHRM credit hour

In this 60-minute webinar, Roberta Matuson — The Talent Maximizer® — reveals surprisingly simple systems that make all the difference in motivating top performance from your employees. You’ll learn how to trade dusty and ineffective annual reviews for the coaching, engagement and feedback tactics that drive performance (and job satisfaction) in today’s workplace.

» Read More

Navigating the ADA, Part 2:
Surviving the ADA-FMLA “Alphabet Jungle”
February 18, 2016 2:00-3:30pm ET
Qualifies for 1.5 HRCI and SHRM credit hours

In this interactive webinar, Burt Fishman — one of the nation’s leading authorities on the FMLA and the ADA — offers you new strategies for designing leave programs and handling leave requests, so you can cut your costs and your risk of EEOC investigations, lawsuits and losses.

» Read More

Form W-2 for 2016:
All You Need to Know
February 24, 2016 1:00-2:30pm ET
Qualifies for 1.5 HRCI, SHRM and APA credit hours

What changes about Form W-2 in 2016? In this 90-minute webinar, Vicky Lambert (founder of The Payroll Advisor™) gives you the answers, including a box-by-box explanation of what the IRS and SSA expect, and how the latest requirements of the Affordable Health Care Act affect your reporting obligations. From reconciling the form, to how and when to issue corrections, you’ll also learn where dangerous new hot spots have emerged. 

» Read More

Exempt or Nonexempt?
Avoiding the High Cost of FLSA Misclassification
A trouble-shooting webinar with an FLSA expert
February 25, 2016 • 1:00-2:30pm ET
Qualifies for 1.5 HRCI and SHRM credit hours

Reduce FLSA wage-hour mistakes, immediately. No employer is free from risk, enforcement actions and lawsuits have plagued large and small companies alike. Mr. Katz maps out classification pitfalls and the specific parameters you should use to determine if employees are exempt. Discover problems that may exist in your organization now, plus learn what corrective actions you can take to mitigate misclassifications and how to defend yourself if you’re investigated or sued.


» Read More