Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Are They Still Exempt?
FLSA Misclassification and DOL's Proposed Overtime Rule Change
July 30, 2015 1:00-2:30 PM ET
Qualifies for 1.5 HRCI credit hours

The 90 minutes you spend with FLSA expert Shlomo Katz will get you up to speed with the upcoming DOL overtime rule changes investigation, ugly lawsuits and devastating liability for penalties and back pay. 

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