Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Preparing Payroll:
Year End 2015 and Year Start 2016
December 3, 2015 1:00-2:30pm ET
Qualifies for 1.5 HRCI, SHRM, and APA credit hours

In this 90-minute webinar, Vicki Lambert — The Payroll Advisor™ — arms you with checklists, compliance updates and best practices your payroll department can use immediately to avoid a chaotic end to the 2015 tax year. From reconciling data, to meeting reporting and employee notification responsibilities, you’ll get systematic guidance for achieving a smooth and compliant closeout process, and an efficient start to 2016 payroll processing.

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Proposed Changes to the FLSA:
Preparing for the Dramatic Impact on Associations and businesses
December 08, 2015
2:00-3:30pm ET
Qualifies for 1.5 HRCI and SHRM credit hours

What FLSA overtime changes are heading your way? What steps should you take right now to manage your potential exposure to dramatically increased overtime costs? In this 90-minute webinar — a collaboration between Thompson Interactive and Association TRENDS — employment law expert Julia Judish helps for-profit employers and tax-exempt nonprofits prepare for these sweeping changes. 

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