Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Life After Obergefell:
Should Employers Remain Wedded to
Their Domestic Partner Programs?
October 14, 2015 2:00-3:30pm ET
Qualifies for 1.5 HRCI and SHRM credit hours

In this 90-minute webinar, you’ll get sharp and current perspective on impact of the Obergefell ruling from Todd Solomon, an employee benefit expert with McDermott Will & Emery LLP and author of the Guide to Benefits for Domestic Partners and Same-Gender Couples. In simple language, he’ll offer step-by-step guidance on what you must do to comply with this new ruling.

» Read More

Managing High-Maintenance Employees
A webinar with talent management guru Roberta Matuson
October 15, 2015 1:30-2:30pm ET
Qualifies for 1.0 HRCI and SHRM credit hour

In this 60-minute webinar, talent management guru Roberta Matuson will give you a complete action plan for managing high-drama high performers. You’ll come away with proven tactics you can use immediately to minimize disruption, distraction and discord.

» Read More

How to Pay Employees
Hiring to Termination—and Everywhere in Between
October 21, 2015 1:00-2:30pm ET
Qualifies for 1.5 HRCI, SHRM and APA credit hours

In this 90-minute webinar, nationally acclaimed payroll expert Vicki Lambert simplifies the rules and regulations employers need to know to pay employees correctly through all the different scenarios that come up pay period after pay period, from hiring through termination.  

» Read More

Getting the C-Suite’s Attention:
7 Strategies for Transforming from HR Leader to Business Leader
October 22, 2015 1:30-2:30pm ET
Qualifies for 1.0 HRCI and SHRM credit hours

In this 60-minute webinar, nationally acclaimed business advisor Jennifer McClure draws on her background as a business leader, HR executive and executive coach to teach you practical strategies you can start using immediately to gain greater visibility, recognition and credibility with C-suite executives.  

» Read More

Drafting Must-Have Policies for
Today’s Employee Handbooks
October 27, 2015 1:00-2:30pm ET
Qualifies for 1.5 HRCI and SHRM credit hours

In just 90 minutes, Kwabena Appenteng — an expert on employment law — takes the guesswork out of the policies that must be included in your employee handbook.  Policy by policy, you’ll learn how to create a clear, concise handbook that includes all the right policies and phrases to address.

» Read More