Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Employee Handbooks in 2015…”I Wouldn’t Do That”
Creating Legally Defensible Policies Without Alienating Employees
July 21, 2015 1:30-2:30 PM ET
Qualifies for 1.0 HRCI credit hour

In this 90-minute webinar, noted human resources trainer Hunter Lott shows you how to update your employee handbook to stop inviting lawsuits and alienating your top performers.  From probationary periods and no-dating policies, to bans on discussing salaries and “three-strikes” disciplinary procedures, you’ll discover today’s new dos and don’ts. You’ll also learn how to word and structure policies to motivate desired behaviors without micromanaging employees’ lives. 

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The Five Most Dangerous Trends in Employee Wellness
And What You Can Do to Avoid Them
July 23, 2015 2:00-3:30 PM ET
Qualifies for 1.5 HRCI credit hours

Many companies turn to wellness programs to stem the tide of rising health care costs. Unfortunately, many wellness programs fall into dangerous cycles that limit their effectiveness. Just “checking the box” won’t reduce costs or develop healthier employees. Sign up today to avoid these pitfalls and design a program that lowers costs, boosts productivity and improves employees’ health. 

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Managing a Chaotic Workload:
Getting All-New Control Over Your Work and Your Life
July 28, 2015 1:30-2:30 PM ET
Qualifies for 1.0 HRCI credit hour

In this 90-minute webinar, “The Work-Life Expert®” Jeff Davidson combines good humor and good business strategies you can use immediately to quit fighting the chaos and start relaxing into better performance and better work-life balance.

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Are They Still Exempt?
FLSA Misclassification and DOL's Proposed Overtime Rule Change
July 30, 2015 1:00-2:30 PM ET
Qualifies for 1.5 HRCI credit hours

The 90 minutes you spend with FLSA expert Shlomo Katz will get you up to speed with the upcoming DOL overtime rule changes investigation, ugly lawsuits and devastating liability for penalties and back pay. 

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