Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?

Guide to Benefits for Domestic Partners and Same-Gender Couples helps you understand the pros and cons, as well as the legal requirements, concerning offering pension, welfare and other benefits to employees’ domestic partners and same-gender spouses and walks you through the process of establishing and running a benefits program that extends to them.


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Fringe Benefits: Section 132 and Beyond
September 23, 2015 1:00-2:30 PM ET
Qualifies for 1.5 HRCI credit hour

In just 90 minutes, this webinar helps you understand proper taxation for various fringe benefits offered under Internal Revenue Code Section 132 — and beyond. Guided by nationally known payroll expert Vicki Lambert, you’ll learn how to keep perks like employee meals, cell phones and discounts working for recruitment and retention without creating disastrous tax enforcement surprises. 

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Turning New Supervisors into Superstars
Give Inexperienced Managers The Skills to Lead
September 24, 2015 1:30-2:30 PM ET
Qualifies for 1.0 HRCI credit hour

In this 60-minute webinar, expert productivity coach Bruce Lee maps out tactics you can start using immediately to turn even the newest, most inexperienced supervisors into superstars. For starters, you’ll learn how to help supervisors strengthen the five crucial leadership qualities that will enable them to reduce conflicts, stress and morale. You’ll also discover practical ways to help supervisors demonstrate management skills and knowledge that will win their team’s trust and respect.

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