Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Life After Obergefell:
Should Employers Remain Wedded to
Their Domestic Partner Programs?
October 14, 2015 2:00-3:30pm ET
Qualifies for 1.5 HRCI and SHRM credit hours

In this 90-minute webinar, you’ll get sharp and current perspective on impact of the Obergefell ruling from Todd Solomon, an employee benefit expert with McDermott Will & Emery LLP and author of the Guide to Benefits for Domestic Partners and Same-Gender Couples. In simple language, he’ll offer step-by-step guidance on what you must do to comply with this new ruling.

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Managing High-Maintenance Employees
A webinar with talent management guru Roberta Matuson
October 15, 2015 1:30-2:30pm ET
Qualifies for 1.0 HRCI and SHRM credit hour

In this 60-minute webinar, talent management guru Roberta Matuson will give you a complete action plan for managing high-drama high performers. You’ll come away with proven tactics you can use immediately to minimize disruption, distraction and discord.

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