Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.

The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.

This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.

Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?

In this 90-minute webinar, employment law expert Allison West shows managers how to use fair and accurate documentation to handle employee issues — without opening the door to government enforcement, federal and state penalties or civil damages.


Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

Performance Management Conundrum (5/19/15)
In this 60-minute webinar, Roberta Matuson — The Talent Maximizer® — reveals surprisingly simple systems that make all the difference in motivating top performance from your employees. You’ll learn how to trade dusty and ineffective annual reviews for the coaching, engagement and feedback tactics that drive performance (and job satisfaction) in today’s workplace.
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