Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?

Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

4/15/15 Your Social Media Policy
Whether you need to create or update your social media policy, this 60-minute webinar clears the confusion about what employers can and can’t do to regulate employees’ official and personal social media activities.
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4/14/15 Qualified Longevity Annuity Contracts for Retirement Plan Sponsors
In this 90-minute webinar, you’ll get clear, up-to-date guidance on QLACs from Robert Toth, one of the nation’s leading authorities on lifetime income from defined contribution plans.
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4/23/15 Interns, Volunteers and Seasonal Workers
From how to navigate DOL’s six criteria for what counts as an internship, to whether you can use unpaid interns, seasonal workers and volunteers at all, let attorney and FLSA expert Shlomo Katz clear up any confusion.
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4/30/15 Why A-Players Really Don't Want to Work for You!
Hunter Lott reveals the surprising reason A-players come to organizations—and why they leave. You’ll benefit from his real-world insights and ready-to-use advice on what A-players do (and don’t) want.
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