Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?

Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

2/12/15 Exempt or Nonexempt? Avoiding the High Cost of FLSA Misclassification
The 90 minutes you spend with FLSA expert Shlomo Katz could save you from a protracted DOL investigation, ugly lawsuits and devastating liability for penalties and back pay.
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2/12/15 Managing Negative Chatter and Toxic Gossip at Work
Led by Hunter Lott, a noted human resources trainer, this webinar gives you all-new power to control negative gossip and negative people.
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2/18/15 Sustaining High Productivity in 2015
In this webinar, Jeff Davidson, The Work Life Balance Expert®, shows you how to make each workday more rewarding — and far less stressful.
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2/25/15 Navigating the ADA, Part 2
In this interactive webinar, Burt Fishman offers you new strategies for designing leave programs and handling leave requests, so you can cut your costs and your risk of EEOC investigations, lawsuits and losses.
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