Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?
Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.
In this 90-minute webinar, you’ll get sharp and current perspective on impact of the Obergefell ruling from Todd Solomon, an employee benefit expert with McDermott Will & Emery LLP and author of the Guide to Benefits for Domestic Partners and Same-Gender Couples. In simple language, he’ll offer step-by-step guidance on what you must do to comply with this new ruling.
In this 60-minute webinar, talent management guru Roberta Matuson will give you a complete action plan for managing high-drama high performers. You’ll come away with proven tactics you can use immediately to minimize disruption, distraction and discord.