Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?

Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

12/18/14 Stop Hiring the Wrong People!
Instead of relying just on job experience or education, you’ll discover how to reveal behavioral criteria that make the difference between top-performers and people who are likely to fail, quit or stay without producing.
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12/16/14 Conversations That Get Results!
Learn how to use delegation to be a better boss, prioritizing what matters, and motivating and empowering your people to handle day-to-day tasks as you focus on achieving high-value results.
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