Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?

Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

10/8/14 Managing a Chaotic Workload: Getting All-New Control Over Your Work and Your Life
Combining good humor and good business strategies, this webinar reveals how to quit fighting the chaos and start relaxing into a more fluid – and more productive – management style.
» Read More

9/24/14 Personality Clash: Defusing Conflict When Employees Can’t Get Along
What do you do when employees just don’t get along? You could lay down the law and tell them to stop squabbling “or else.” But that’s like telling people to change their personalities. Not going to happen!
» Read More