Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?
     

Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

11/19/14 Seven Steps to Creating Bulletproof Documentation
You may have issues with an employee’s behavior or performance in the workplace. But unless you document what’s going on — and do it right — you may risk potential lawsuits, huge legal costs and federal penalties.
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9/24/14 Personality Clash: Defusing Conflict When Employees Can’t Get Along
What do you do when employees just don’t get along? You could lay down the law and tell them to stop squabbling “or else.” But that’s like telling people to change their personalities. Not going to happen!
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10/8/2014 Managing a Chaotic Workload
You may have one job title, but you have a dozen jobs.Each job comes with its own flow of assignments, deadlines and deliverables. No wonder your workload is so crazy! But it doesn’t have to make you crazy.
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10/29/2014 “Sorry, No Raises this Year”
With an online search,employees can find out what your competitors are paying. If you can’t afford to pay them what they industry standard, you risk losing your most talented employees.
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9/29/14 Deciphering Employee Record Retention: Best Practices to Ensure Compliance
Numerous laws and regulations govern employee record retention — including IRS regulations, I-9 regulations, HIPAA and state privacy laws.Don’t wait for an audit or legal action to see if your record keeping policies are compliant. Sign up today!
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