Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?
     

Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

3/26/15 EEOC’s Pregnancy Guidance
In this 90-minute webinar, Burt Fishman, one of the nation’s leading experts on workplace law, will guide you through the most sweeping change to pregnant employee protections in more than 30 years.
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3/26/15 How Not to Sound Stupid at Work
In addition to avoiding costly mistakes, you’ll know how to write clear, compelling emails, memos and proposals that get results—and get you noticed.
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4/15/15 Your Social Media Policy
Whether you need to create or update your social media policy, this 60-minute webinar clears the confusion about what employers can and can’t do to regulate employees’ official and personal social media activities.
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