Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
People succeed and organizations succeed because their leaders succeed.
This multimedia toolkit will provide you with everything you need to increase the Social I.Q. of each member of your staff.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.

Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

4/22/14: Employee Dispute Resolution: Best Practices for Minimizing Conflict and Avoiding Legal Battles
In just 60 minutes, you’ll learn techniques that can save your organization money while boosting productivity.
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5/13/14: Hire Like Google: Strategic Hiring Criteria That Lands Top Performers
During this webinar, Stephen Blakesley—one of America’s top workplace talent experts—shows you how to use the same strategic hiring criteria that fill companies like Google with top performers.
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5/6/14: How to Conduct Better HR Investigation Interviews
In just 90 minutes, expert investigator and employee attorney Allison West spotlights today’s best real-world strategies and ready-to-use techniques for conducting interviews that work hard to protect your business.
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