Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?
     

Practical Business Training offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

11/19/14 Seven Steps to Creating Bulletproof Documentation
You may have issues with an employee’s behavior or performance in the workplace. But unless you document what’s going on — and do it right — you may risk potential lawsuits, huge legal costs and federal penalties.
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10/29/2014 “Sorry, No Raises this Year”
With an online search,employees can find out what your competitors are paying. If you can’t afford to pay them what they industry standard, you risk losing your most talented employees.
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10/23/14 Building Blocks for a Strong HR Audit
Conducting an HR audit may not seem like an exciting project, but putting it off can lead to big trouble down the road. That’s because the chances are that somewhere your HR policies, procedures and documentation are noncompliant.
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11/06/14 Preparing Payroll for Year End 2014 and Year Beginning 2015
The end of the year is an especially stressful time for payroll departments. And with a host of new compliance challenges, year-end 2014 could be extremely difficult. The way you prepare now will make the difference.
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11/12/14 Your Social Media Policy
Business success is more and more dependent on the savvy use of social media, but social media presents additional business challenges inside the workplace. Activities your employees engage in online can become your company’s worst nightmare.
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